Guest Directory

You are welcome to connect to any of our available Wi-Fi networks. For the best connection, please select the network with the strongest signal in your area.

The password for all networks is: crownisle

All rooms are equipped with Roku streaming devices.

1. Turn on the TV and select the Roku input (typically HDMI 2).

2. Follow the on-screen instructions to select your check-out date.

3. Access your favourite streaming services using your personal accounts.

Your accounts will automatically be signed out on your check-out date.

For assistance, please contact the Front Desk at 250-703-5000.

• Your room has been stocked with supplies and amenities for your stay. For multi-night stays, our Housekeeping Team will refresh your room every second day following your day of check-in.

• If you prefer not to receive housekeeping service, simply hang the DO NOT DISTURB sign on your door or text our Guest Services Team at 236-300-1494.

• To allow our team to service your room efficiently, we kindly ask that you step out while service is in progress.

• If you have a pet staying with you in one of our designated pet-friendly rooms, please ensure they are either crated or accompanied outside of the room while our Housekeeping Team is servicing your room.

Should you need any additional supplies or amenities at any time during your stay, please text our Guest Services Team at 236-300-1494, including your room number and request. We’ll be happy to assist.

Villas:
Ice machines are available in two locations:

• Aberdeen: Next to Room 110.

• Dorchester: Enter the Edinburgh parking lot and look for the basement-level entrance beside the Dorchester building, marked “Snacks and Ice.” The ice machine is located inside.

Cottages:
The ice machine is located inside the small utility building near Cottage #1112.

Be sure to check out the Smart Stores vending machine, located in the lower level of our Dorchester building, for 24/7 access to a variety of snacks and beverages!

Our designated Quiet Hours are from 10:00 PM to 6:00 AM.

Out of respect for other guests, please keep music and conversations at a reasonable volume during these hours. Penalties and/or eviction may be enforced for noise disturbances.

To report a noise disturbance, please call the Front Desk at 250-703-5000.

Our standard check-out time is 11:00 AM.

You may check out at the Front Desk, or simply leave your room keys in your room and text us at 236-300-1494 to let us know you’ve departed.

If you would like to use your fireplace during your stay, please contact the Front Desk for assistance.

Please note that fireplaces are unavailable during the summer season (May through September) to help keep guest rooms comfortable during warmer weather.

40 gallons of hot water is available for your tub or shower. Please expect to wait more than an hour for hot water recovery. 

*In consideration of other guests, please refrain from using the Jacuzzi jets after 10:00 PM.

*Please note that bath bombs, confetti, rose petals, glitter, etc are not permitted in the Jacuzzi. If there is evidence of use, we will charge a $250.00 extra cleaning fee.

• Turn the timer switch on the wall
• Press the button on the tub near the wall

• LAN Internet connection: If required, you can connect your laptop to our LAN network by plugging a network cable into the router/phone. Network cables are available at the front desk office.

• TV: You can project your laptop screen to the TV using an HDMI cable (available at the front desk upon request). Ensure you change the TV input and the laptop screen share setup.

• Air Conditioning: All cottages have overhead AC. You will find the remote control located just below the unit.

• Fan: All cottages have a ceiling fan with a light. The remote control is located on the wall beside the living room TV, and the main switch on the wall just across.

• Fireplace: All function buttons are located in the top right corner of the fireplace.

• Heater Control: Heating control for the living room can be found in the hallway, and heating control for the bedroom can be found by the bedroom door.

• Laundry Facilities: Laundry facilities are located between the Cottages on Ryan Road and the Cozy Cottages. Laundry soap is available at the Front Desk upon request.

*Location of some appliances may vary per cottage.

• Aberdeen: No laundry facilities are available in Aberdeen. Please use the facilities in our Balmoral building.
• Edinburgh: Laundry facilities are located on the lower level, to the right when entering the Edinburgh parking lot.
• Cottages: Laundry facilities are located between the Cottages on Ryan Road and the Cozy Cottages.

The Fitness Centre is open from 7AM-9PM daily.

Please check in at the front desk. 

Our $15/night Resort Fee includes:

• Complementary Parking
• A medium bucket of balls for the driving range each day you stay
• 2 bottled waters a day
• In-lobby coffee
• Fitness + Business Centre access

Dogs are welcome in designated pet-friendly accommodations at Crown Isle.

A pet fee of $35 plus applicable taxes per night applies.

Please contact the Front Desk for information on pet-friendly accommodations, applicable fees, or any questions regarding our pet policy.

While we do not offer a private shuttle, Crown Isle provides complimentary taxi transportation to and from the Comox Valley Airport and Little River Ferry Terminal through our partnership with Comox Taxi.

Arriving at Crown Isle:

Upon arrival at the airport or ferry terminal, simply take an available yellow Comox Taxi cab. When you arrive at Crown Isle, please ask your driver to invoice the resort directly for your fare.

Departing Crown Isle:

Please visit or contact the Front Desk to arrange your complimentary taxi transportation. For early-morning or late-night departures, we kindly request advance notice.

Local Taxi Services:

• Comox Taxi: 250-339-7955

• Joe’s Taxi: 250-792-5637

While there are currently no dedicated EV charging stations on the property, guests are welcome to use standard electrical outlets where available.

Fast charging stations are conveniently located nearby, in the BC Hydro/ICBC parking lot across from Costco.

To access them: turn right onto Crown Isle Drive, continue past the traffic lights, and take the second right into the parking lot.

The charging station is approximately a 9-minute walk from the hotel.

Right next to the bag drop in the parking lot! Crown Isle, in partnership with Evolve, brings you zero-emission electric bikes to explore around town.

Click here to learn how it works! 

Located in our Aberdeen Villa.

Tranquil Moments Therapeutics offers a blend of luxurious treatments and expert care to rejuvenate your body and mind. Each treatment is thoughtfully designed to bring you closer to wellness while indulging your senses in a peaceful spa-like environment.

This space is designed for a solo massage session.
Click Here to Book a Treatment with Lisa >>>

Whether you are staying with us a short time or long term, you are welcome to enjoy borrowing a book or two. Feel free to leave a book as well.

As Crown Isle is a cannabis-free resort, please refrain from smoking cannabis anywhere on the property. Tobacco smoking is permitted in designated parking lot areas and is not permitted in rooms, on patios, or balconies.

A $250.00 fee will be applied to your folio if there is evidence of smoking in or around the room, or if lingering odors of tobacco or cannabis are detected. Please be mindful of smoking bans during dry or hot conditions. We appreciate your cooperation with this policy, which helps protect the comfort of other guests, neighboring homeowners, and the surrounding forest ecosystem.

• We provide you with Salt Spring Island coffee not only to support local business but to support its green initiatives. We would like to invite you to recycle your coffee pods. View this video to learn how!

• Crown Isle in partnership with Soap for Hope contributes to the reduction of waste and promoting the well-being of people in need. Learn more here.

Remember to lock your vehicle.