Guest Directory

The Wi-Fi password is: crownisle

Turning on the TV

• Start with the LG/Sony TV remotes. Press power on this remote first and the LG/Sony insignia will display.
• Press power on the Shaw remote and look for the blue light on the front of the receiver.

No Signal?

1. If the TV is displaying no signal, take the LG remote and press ‘Input’. Ensure the input is set to ‘HDMI 1’ and the blue light is displaying on the front of the receiver.

Changing Channels

• Channels can be changed using the Shaw remote and the Guide button. To change the channel, press ‘Guide’ and select the channel you wish to watch. We only have the channels found in the guide.

Volume

• Volume can be adjusted using the LG TV remote.

Turning the thermostat up or down on the wall will turn on or shut off the fireplace.

*In consideration of other guests, please refrain from using the Jacuzzi Jets after 11:00 pm.

*Please note that bath bombs, confetti, rose petals, glitter, etc are not permitted in the Jacuzzi. If there is evidence of use, we will charge a $250.00 extra cleaning fee.

• Turn the timer switch on the wall
• Press the button on the tub near the wall

40 gallons of hot water is available for your tub or showering. Please expect a period of time to reheat the hot water tank. 

If you are staying multiple nights, sufficient supplies and amenities will be set into the room for your stay. Should you require additional items, please call front desk or text 703-5000 your room number and your request.

Ice can be found at two locations, the Aberdeen and Edinburgh Villa.

Quiet time is between 11pm-7am. 

Please keep conversations and music quiet and respectful to other guests. Penalties or eviction for noise complaints may be enforced.

Contact front desk or night security for any noise disturbances: 250-703-5000.

We would like to invite you to recycle your coffee pods. View this video to learn how!

The standard check-out time is 11 am. Check-out is easy – simply text us at 250-703-5000 when you have departed and we will be happy to email your receipt to you.

The laundry facilities are on the top floor of each Villa (with the exception of Aberdeen – please visit Balmoral Villa for laundry). Laundry soap is available at the Front Desk.

Whether you are staying with us a short time or long term, you are welcome to enjoy borrowing a book or two. Feel free to leave a book as well.

Our $15/night Resort Fee includes:

• Complementary Parking
• A medium bucket of balls for the driving range each day you stay
• 2 bottled waters a day
• In-lobby coffee
• Fitness + Business Centre access

The Fitness Centre is open from 7AM-9PM daily.

Please check in at the front desk. 

We wish to provide all our guests with the enjoyment of a smoke-free environment while protecting the integrity of the surrounding urban forest. As Crown Isle is a cannabis-free resort, please refrain from smoking cannabis anywhere on the property. Tobacco smoking is permitted in parking lots only.

A $250.00 extra cleaning fee will be charged to your folio following evidence of smoking in your room. 

Please be aware of smoking bans during hot and dry periods of summer. We appreciate all guests adhering to this policy, which will protect other villa guests, surrounding homeowners, and forest flora and fauna. 

Remember to lock your vehicle.