Careers at Crown Isle

The Crown Isle Group

Employing over 200 people in peak season, The Crown Isle Group of Companies is a dynamic business encompassing a wide variety of components – golf course & academy, dining, conference facility, on-site accommodation, residential and commercial real estate opportunities. Future development plans include additional residential and commercial real estate, multi-family sites, a congregate care facility, and a hotel and spa facility.

Careers at Crown Isle

Applications will be accepted until positions are filled, and can be emailed to jobs@crownisle.com or dropped at the Front Desk. No phone calls please.

Please note that only those candidates chosen for an interview will be contacted. Thank you.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Come for a tee time stay for a lifetime”

Job Title: Front Desk Service Agent
Department: Accommodations

Reports to: Assistant Villa Guest Services Manager / Villa Rooms Manager

COME PLAY WITH US!

We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests…again and again. A big part of who we are and who we strive to become is dependent upon YOU – work hard…play hard!

SUMMARY:

The Front Desk Service Agent plays a very important role in our guest experience. Many times, you may be the first and the last contact that a guest has with the Crown Isle Resort. You must portray an upbeat, friendly, and calm demeanor at all times while assisting guests checking in and out. You must be able to assist with inquiries, problems, and complaints and take responsibility in a positive and proactive manner.

RESPONSIBILITIES:

· Greeting and thanking all guests in a sincere and friendly manner

· Checking guests in on arrival and out on departure

· Posting charges to appropriate guest accounts

· Anticipating and addressing guests’ needs and resolving their problems and complaints

· Answering phones and taking reservations when reservations desk is not available

· Collaborating and communicating with other departments to ensure guest satisfaction

· Complying with company procedures and safety policies

· Receive payments from club members on their accounts

· Work with and balance a cash float for newspaper sales

· Manage all resort keys signing in and out ie: Mini Homes and Museum Keys

· Take gym bookings and selling of gym memberships

· Look after servers with Due Backs (tips)

· Create packages for “Room Drops” and deliver to proper rooms

· Book tee times when Golf Shop staff are not available

· Look after and take bookings for ¼ Shareowners

· Selling Special Event tickets and taking reservations ie: Mother’s Days Brunch

· Receiving restaurant take-out orders over the phone and processing payment

· During Covid take all arriving employees’ temperatures

· Performing all other assigned duties

ORGANIZATIONAL STRUCTURE:

Front Desk Guest Agents report to the Front Desk Supervisor and/or the Accommodations Manager

COMMUNICATION:

The Front Desk Guest Agent will maintain effective communication with guests and fellow team members. Specific forms of communication include answering phones, answering questions, making suggestions to upsell rooms, making recommendations about the local area, actively listening to guests’ issues or problems, find solutions to those problems.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

Must have a High School diploma, Ged, and one to three months of related experience.

MATHEMATICAL SKILLS:

Front Desk Agents must have the ability to calculate a guest’s folio, accept payment and make proper changes.

REASON ABILITY:

Front Desk Agents must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They must have the ability to interpret a variety of instructions furnished in written, oral or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Front Desk Agents’ job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Front Desk Agent is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 25 pounds.

Front Desk Agents must have vision abilities required by this job to include short-distance vision and long-distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the Front Desk Agents’ work environment is usually moderate.

COMMITMENT TO COMMUNITY AND THE ENVIRONMENT:

As a member of the Crown Isle Resort and Golf Community Team, it is important to monitor and maintain up-to-date knowledge of the social, economic, and political climates in which we operate our business.

One of the strong ethics by which Crown Isle conducts business is through the integrity and commitment to the environment by upholding strong ethics in products used, displayed, and disposed of. The Front Desk Agent, as a member of the Crown Isle Team, is responsible for the environmental stewarding of the Property.

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: $17.50-$18.00 per hour

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

“Come for a tee time stay for a lifetime”

JOB DESCRIPTION

Job Title: Housekeeper
Department: Accommodations – Housekeeping

Reports to: Housekeeping Supervisor / Villa Rooms Manager

COME PLAY WITH US!

We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests…again and again. A big part of who we are and who we strive to become is dependent upon YOU – work hard…play hard!

SUMMARY:

Housekeepers are responsible for maintaining the cleanliness and appearance of Crown Isle’s Villa Resort Centre and providing customers with quality service in a timely and friendly manner. A Housekeeper promotes a positive image of Crown Isle Resort and Golf Community and must be pleasant, friendly, and able to address special requests and/or problems from our guests.

RESPONSIBILITIES:

· Greeting and thanking all guests in a sincere and friendly manner

· Cleaning and maintaining the appearance of the public areas of the hotel.

· Delivering service items to guest rooms upon request from the front desk.

· Assisting with setting up and taking down functions in the lobby or conference rooms.

· Restocking housekeeping stations.

· Transports garbage to garbage containers, if necessary.

· Providing housekeeping service (such as setting up cots, making beds, changing sheets, or replacing used towels and toiletries) to guest rooms upon request from the front desk.

· Reports any maintenance problems in guest rooms or public areas to Housekeeping Supervisor or Executive Housekeeper.

· Is familiar with and has a good understanding of all Policies and Procedures.

· Able and willing to perform any other duties as required.

ORGANIZATIONAL STRUCTURE:

Housekeeper reports directly to the Housekeeping Supervisor. Housekeeping is a vital piece of the overall guest experience at Crown Isle and Golf Community

COMMUNICATION:

Housekeepers will maintain effective communication with guests and fellow team members. Specific forms of communication include actively listening to guests’ issues or problems, finding solutions to those problems, and working in partnership with the rest of the Housekeeping/ Accommodations Team.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Knowledge of WHMIS – Workplace Hazardous Material Information Systems is an asset

LANGUAGE SKILLS:

Housekeepers must have the ability to read and comprehend simple instructions, short correspondence, and memorandums. They must have the ability to effectively present information both in one on one, and small group situations with guests and fellow team members.

REASON ABILITY:

Housekeepers must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They must have the ability to interpret a variety of instructions furnished in written, oral or schedule form.

Must be well organized and able to work unsupervised

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Housekeepers’ job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Housekeeper is regularly required to stand; walk; use hands to touch, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; lift and/or move up to 50 pounds.

Must have Stamina as Housekeeping is a very physical job

Housekeepers must have vision abilities required by this job to include short-distance vision and long-distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the Housekeeper work environment is usually moderate.

Housekeepers may be exposed to hazardous cleaning materials. Proper PPE will be provided.

COMMITMENT TO COMMUNITY AND THE ENVIRONMENT:

As a member of the Crown Isle Resort and Golf Community Team, it is important to monitor and maintain up-to-date knowledge of the social, economic, and political climates in which we operate our business.

One of the strong ethics by which Crown Isle conducts business is through the integrity and commitment to the environment by upholding strong ethics in products used, displayed, and disposed of. The Front Desk Agent, as a member of the Crown Isle Team, is responsible for the environmental stewarding of the Property.

· Note: Due to the cyclical nature of the hospitality industry, it is understood that employees may be required to work varying schedules to reflect the business needs of Crown Isle Resort and Golf Community

Job Types: Full-time, Part-time, Temporary, Casual, Permanent

Salary: $17.00-$19.00

Full-time seasonal, potential for extension to year round position

Duties

• Provide exceptional customer service while facilitating daily play on the tee sheet

• Lead in the facilitation of club events

• Perform routine opening or closing duties

• Manage daily sales activities through the Point of Sale system

• Assisting with phone and tee time booking protocols

• Maintain cleanliness and merchandising standards for the Golf Shop

• Perform other duties assigned by the Head Professional

Benefits

• Full golf privileges and power cart usage, discounted rate for family

• Free use of practice facility for employee and family members

• Access to fitness centre

• 40% off meals while on shift, 20% when off shift

• Villa room discounts for friends and family

Job Types: Full-time, Temporary

Salary: $18.00-$20.00 per hour

Please email your resume to Jared at jared@crownisle.ca

Full & part-time seasonal

Duties

• Provide exceptional customer service while facilitating daily play on the tee sheet

• Perform routine opening or closing duties

• Manage daily sales activities through the Point of Sale system

• Assisting with phone and tee time booking protocols

• Maintain cleanliness and merchandising standards for the Golf Shop

• Perform other duties assigned by the Head Professional

Benefits

• Full golf privileges and power cart usage, discounted rate for family

• Free use of practice facility for employee and family members

• Access to fitness centre

• 40% off meals while on shift, 20% when off shift

• Villa room discounts for friends and family

Job Types: Full-time, Part-time, Temporary

Salary: $16.00 – $17.00 per hour

Please email your resume to Jared at jared@crownisle.ca

Crown Isle Resort and Golf Community is accepting applications for a greenskeeper to join our turf maintenance team this year. Designed by Graham Cooke & Associates, our 18-hole award-winning Platinum-rated golf course is superbly manicured and maintained. A stunning property with 13 lakes, views of the Beaufort mountain range and Comox Glacier is a beautiful place to live and work. Host facility of PGA TOUR Canada Qualifying School, and the PGA of BC Golf Facility of the Year in 2020.

Full-time seasonal position from approximately March to November. Opportunity for long-term growth in the company, with the possibility of year-round work for the right individual.

Starting hourly rate will be $16.50-$18 an hour, 36-40 hours a week.

Duties include:

  • Course set up and detail work
  • Operation of landscape equipment such as string trimming, edging and mowing
  • Operating specialized turf equipment on tees, fairways and rough
  • Raking and weeding bunkers
  • Hand watering and irrigation repair
  • Drainage installation and repair

Qualifications:

  • Experience in the golf industry an asset
  • Understanding of golf and turf maintenance practices
  • Able to communicate with others and work independently
  • To be physically fit, reliable, hardworking and motivated individual
  • Valid BC Driver’s License

Perks

  • Fun and exciting work environment
  • Early hours
  • Golfing Privileges
  • Discounted food
  • Crown Isle Fitness Membership
  • Discounts on Golfshop products

Job Types: Full-time, Temporary

Salary: $16.50-$18.00 per hour

Please email your resume to Colin at cstairs@crownisle.ca

Crown Isle and The Timber Room Bar & Grill are hiring line cooks for our busy resort kitchen!

We are looking for energetic, hardworking individuals with superior attention to detail, a consistently positive demeanour, and experience working in a fast-paced kitchen environment.

Our kitchen offers a respectful, clean, and professional work environment with continuous growth opportunities, free golf, extended medical and dental benefits, and inclusion in a tip pool. In addition, there is an opportunity to be enrolled in the Red Seal apprenticeship program under our Executive Chef. We are passionate about developing our menu to work with the seasons and source from local farms whenever possible. Drawing from traditional and modern techniques, we attempt to deliver inventive yet familiar food to the highest standards.

The successful candidates must have:

– Excellent line and prep skills

– A minimum of 2 years line cooking experience

– Must be available to work either mornings or nights, including weekends. We hire separately for breakfast cooks and dinner cooks, they are not interchanged.

– A team mentality and a positive, results-driven attitude

– Ability to follow directions and to comply with given standards, as well as proven experience in a busy kitchen

– Ability to lift 50lbs.

-Must be eligible to work in Canada. No sponsorship is available.

If you feel that you are the right fit we want to hear from you! Please send us your resume as well as a brief cover letter explaining why you would be a good fit for our team.

Thank you for your interest in joining the Crown Isle kitchen team – only those selected for interviews will be contacted.

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$21.00 per hour

Please email your resume to jobs@crownisle.ca

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